Returns & Exchanges

We want you to love your Woolx merino wool gear, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Our goal is to ensure you find the perfect fit and comfort for all your outdoor adventures.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to initiate your return or exchange.

2

Print Your Label

Select the items you wish to return and download your prepaid shipping label provided by our system.

3

Package Your Items

Carefully place your items in their original packaging and securely attach the prepaid shipping label to the outside of the box.

4

Drop Off and Track

Drop your package off at any authorized shipping location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing