Frequently Asked Questions
Everything you need to know about our premium wool apparel.
What makes Woolx merino wool different from regular wool?
Our merino wool is ultra-fine and specifically sourced for its softness, ensuring it is 100% itch-free. It naturally regulates body temperature, wicks moisture, and resists odors better than traditional wool or synthetic fabrics.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle with a mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the integrity of the fibers.
What is your return and exchange policy?
We offer a 30-day 'No Itch' guarantee. If you aren't completely satisfied with the comfort and fit of your purchase, you can return or exchange it within 30 days of delivery, provided the items are in their original condition.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more athletic, base-layer fit.
Are Woolx products sustainably sourced?
Sustainability is a core value for us. We only source non-mulesed wool from farms that adhere to strict ethical standards for animal welfare and environmental land management.